Contact us

Email hello@undisturbed.studio and include: your device model and iOS version; what you were doing when the problem happened; and a screenshot if you can.

Common questions

I paid for a Trip Pass but the features didn’t unlock. Trablem confirms every purchase with Apple before unlocking. If the confirmation was interrupted, reopen the app — it automatically rechecks pending purchases. If access is still missing after a few minutes, contact us before buying again; a verified charge is never lost.

I reinstalled the app. Where are my trips? Your trips and Trip Pass access are linked to your App Store account through Apple’s app transaction identity, and they reattach automatically on first launch after reinstall — as long as you are signed in to the same Apple Account.

How do refunds work? Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com. If Apple refunds a Trip Pass, the paid features for that trip are removed, but the trip’s free cost plan and share card stay.

Are the prices real? Every price in Trablem carries a confidence level — confirmed, range, or estimated — with the date it was checked and, for confirmed prices, a source. Always confirm current prices, hours, and ticket rules with the official provider before you travel.

How do I delete my data? Open Account → Delete app data inside the app. Details are on the Data Deletion page.

Which languages does the app support? English, French, Spanish, Italian, and Japanese.

Policies

Privacy Policy · Terms of Service · Data Deletion