1. Information we process

  Account and service identifiers — Getizzy creates a private guest account so that the Service can save your conversations and settings without requiring an email login. We process a pseudonymous account identifier and session information; a one-way hash derived from Apple-signed app-download information; and app version and technical request information needed to authenticate requests, enforce usage limits, prevent abuse, diagnose failures, and maintain the Service.

  The one-way app-download hash is used to apply free-use limits across guest-account recreation and to support eligible purchase or account restoration. It is not used for advertising or tracking across other companies’ apps or websites.

  Conversations and saved content — We process the questions you submit, Getizzy’s responses, conversation titles and history, language preference, related card or source context, and cards you save. Do not submit information that is not necessary for your question, such as passport numbers, residence-card numbers, bank account details, passwords, complete medical records, or other highly sensitive documents.

  Optional personalization information — If you activate personalization, we process the information you choose to provide. This may include nationality and residency status; visa type and visa expiry date; city or district; arrival and planned departure dates; marital and family situation, including whether a spouse is Korean; number of children and their birth years; driver’s-license status; and other profile details you enter. You can edit or remove available personalization information from the profile screen.

  Product interactions and feedback — We may record card impressions, opens, time spent, saves, unsaves, completions, dismissals, list position, and the area of the app where an interaction occurred. If you report an answer, we process the selected reason, any comment you add, and identifiers needed to locate the relevant message or card.

  Purchase information — For Izzy Pass, we process the Apple product identifier, transaction and app-transaction information, purchase status, entitlement period, and signed purchase data needed to verify, restore, or reverse access. Apple processes payment details. We do not receive your full payment-card information.

  Support communications — If you contact us, we process your email address, message, and any information you voluntarily include so that we can respond and resolve the request.

2. How we use information

  We use information to authenticate private guest accounts and maintain sessions; answer questions and continue conversations; save and restore conversations, settings, cards, and eligible purchases; provide and rank personalized “For Me” recommendations; enforce free-use limits and protect against fraud, abuse, and unauthorized access; operate, secure, debug, and improve the Service; review reported answers and correct product or knowledge issues; communicate about support requests, material service changes, or legal requirements; and comply with applicable law and enforce our Terms of Service.

  We do not sell personal information. We do not use conversation content, profile details, app-download hashes, or card activity for third-party advertising or cross-app tracking.

3. AI-assisted processing

  Getizzy uses the Anthropic API to classify questions and generate or summarize some responses. Relevant question text, necessary conversation context, language, and instructions may be transmitted electronically to Anthropic for this purpose.

  Anthropic acts as a processor for commercial API data and states that commercial API inputs and outputs are not used to train its models by default. Under Anthropic’s standard API retention policy, inputs and outputs are deleted from its backend within 30 days, unless a different agreement applies or longer retention is required for law or Usage Policy enforcement. See Anthropic’s commercial data role and API retention information.

4. Service providers and international processing

  We disclose information only as needed to operate the Service, complete a transaction, protect users and the Service, or comply with law.

  Supabase, Inc. provides guest authentication, database, storage, server functions, security, and service operations. It processes account identifiers, profiles, conversations, saved cards, usage events, reports, purchase records, and technical records. Getizzy’s primary database region is Seoul, Republic of Korea; limited provider or subprocessor access and processing may occur elsewhere under contractual and security safeguards.

  Anthropic, PBC provides AI classification and response generation. It processes question text, necessary conversation context, language, and service instructions. Data may be processed in the United States and other locations where Anthropic or its subprocessors operate. Standard API inputs and outputs are retained for up to 30 days, subject to Anthropic’s stated legal and safety exceptions.

  Apple Inc. and its affiliates provide app distribution, StoreKit purchases, transaction verification, restoration, and refunds. Apple handles Apple account and transaction information; Getizzy handles signed transaction information and purchase status. Getizzy does not receive full payment-card details.

  Where applicable law requires safeguards for international processing, we use the relevant service agreement, data-processing terms, security measures, and other lawful transfer mechanisms. You may choose not to submit a question, but Getizzy cannot generate an AI-assisted response without processing the text needed for that response.

5. Retention

  We retain information only for as long as reasonably needed for the purposes described above. Guest-account data, profiles, conversations, saved cards, reports, usage records, and Getizzy purchase records are retained while the account remains active and are deleted through the in-app deletion process, subject to limited exceptions. Raw card-interaction events are retained for no more than 180 days.

  After account deletion, the pseudonymous daily free-use ledger is retained only through the end of the following Korea calendar day to prevent immediate limit evasion. Support communications and security or technical records are retained only for the time needed to resolve requests, investigate abuse, protect the Service, or meet legal obligations. Statistics may be retained longer only after they no longer reasonably identify a user.

  Apple and other providers may retain information independently under their own policies. Deleting Getizzy data does not delete an Apple account or automatically submit a refund request.

6. Your choices and rights

  You can edit or remove available personalization details in the profile screen; delete your private guest account and associated Getizzy data in Profile > Account > Delete My Getizzy Data; choose not to submit optional profile information; report an answer from the message menu; and request access, correction, deletion, or other privacy assistance by emailing hello@undisturbed.studio.

  We may need limited information to verify and process a request. Rights and exceptions vary by location. We will handle requests in accordance with applicable law.

7. Account and data deletion

  The in-app deletion flow permanently deletes the authenticated private guest account and associated profile, conversations, reports, usage records, and Getizzy purchase records. A short-lived pseudonymous free-use ledger may remain through the end of the following Korea calendar day as explained above. De-identified statistics and information that must be retained by law may remain.

  Deletion does not request an Apple refund. Apple may retain or restore eligible App Store purchase records under its policies. See our Getizzy Data Deletion Guide for details.

8. Security

  We use access controls, signed authentication tokens, database row-level security, server-side purchase verification, encryption in transit, and restricted administrative access designed to protect service data. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Children

  Getizzy is a general information service and is not directed to children. Family information, such as a child’s birth year, is intended to be entered by a parent or guardian for recommendation purposes. Do not submit a child’s name, contact details, identification number, or other unnecessary identifying information.

10. Changes to this policy

  We may update this policy when the Service, providers, or legal requirements change. We will post the revised version with a new effective date and provide additional notice when required.

11. Contact

  For privacy questions or requests:

  Studio Undisturbed Email: hello@undisturbed.studio